United States

  • Corporate Headquarters, Irving, Texas:
    • Phone: 866.771.8946
    • Fax: 214.294.5690
  • Laborarory Operations, Phoenix, Arizona:
    • Phone: 602.464.7500
  • Client Services:
    • Physicians and healthcare staff
      • Phone: 888.979.8669 | Fax: 866.479.4925
      • Email: MIClientServices@carisls.com
      • Hours of operation: Monday – Friday, 7:00 AM – 7:00 PM (Central Time)
    • Patients
    • Billing services:
      • Phone: 877.630.6223 | Fax: 214.294.5690
      • Hours of operation: Monday – Friday, 7:00 AM – 4:30 PM (Central Time)
  • Media Relations & Corporate Affairs:

International

  • European Office, Basel, Switzerland:
    • Phone: +41 61 317 02 00
  • Client Services and Patient Support:
    • Phone: 00 41 21 533 53 00 | Fax: 00 41 21 533 53 01
    • Email: EuCustomerServices@carisls.com
    • Hours of operation: Monday – Friday, 08:30 AM – 05:30 PM (Central European Time)

Submit Inquiry

Please use the form below to request additional information or submit feedback / questions. The information collected by this form will help route your inquiry to the proper department, and enable our teams to provide a faster response (please do not include any sensitive information in this form).

Example inquiries:

  • General: Patient eligibility for profiling, profiling technologies, etc.
  • Billing: Cost of profiling, insurance coverage, financial assistance, etc.
  • Caris Molecular Intelligence: Biomarker information, typical turnaround time, MI Portal access for physicians, etc.
  • ADAPT Biotargeting System Research: R&D collaborator requests, technical details, etc.
  • Customer Feedback/Complaint: Success stories, customer/patient experience feedback, areas for improvement, etc.