At Caris Life Sciences®, we are committed to providing our clients – both physician and patient – with the very best service. We have specialized teams to assist physicians and their support staff, as well as dedicated Patient Navigators to assist patients through the tumor profiling process. If you have questions or would like more information about Caris Molecular Intelligence® services or other Caris Life Sciences initiatives, please contact our dedicated Client Services team.

Client Services:

  • Phone: 1.888.979.8669
  • Fax: 1.866.479.4925
  • Email: MIclientservices@carisls.com
  • Hours of operation: Monday – Friday, 7:00 AM – 7:00 PM (CT)

Our experienced Client Services team can assist with all issues relating to Caris Molecular Intelligence tumor profiling services, including:

  • Logistics/courier pick up
  • Testing methods and turn-around time (TAT)
  • Sample requirements and shipper kits
  • Report delivery, status or interpretation
  • Expert oncology and pathology consultations
  • Requests for evidence references
  • Patient education materials
  • Billing inquiries